8vk Privacy Policy

1. Who We Are

8vk operates the online casino and sports betting platform accessible at https://8vk.bet (the "Platform"). Throughout this Privacy Policy, references to "8vk", "we", "us", and "our" refer to the operator of the 8vk Platform. References to "you" and "your" refer to any individual who visits, registers on, or uses the Platform.

For any privacy-related queries, you may contact our Data Support Team at: support@8vk.bet. All privacy enquiries are handled in English and are typically responded to within five business days.

2. Information We Collect

When you interact with the 8vk Platform, we collect personal data in two ways: information you provide directly to us, and information collected automatically through your use of the Platform.

2.1 Information You Provide Directly

• Registration data: Full legal name, date of birth, mobile phone number, and email address (where applicable) provided when you create your 8vk account.
• Identity verification documents: Government-issued identification such as a National Identity Card or passport, which may be requested as part of our Know Your Customer (KYC) process before processing withdrawals or confirming account ownership.
• Payment information: Mobile financial service account details (bKash number, Nagad number, Rocket number, Upay number) or bank account details used for deposits and withdrawals. We do not store full card numbers on our servers; card payments are tokenised by the relevant payment processor.
• Communications: Messages, enquiries, and support tickets you send to our team via email or live chat, including the content of those communications and any attachments you provide.
• Preferences and settings: Responsible gaming settings such as deposit limits, session limits, and self-exclusion requests that you configure within your account.

2.2 Information Collected Automatically

• Device and technical data: IP address, device type, operating system, browser type and version, screen resolution, and time zone (Bangladesh Standard Time, UTC+6).
• Usage data: Pages visited, game sessions played, bets placed, duration of visits, navigation paths through the Platform, and feature interactions.
• Cookies and similar technologies: Session cookies (required for login and account security), preference cookies (to remember your settings), and analytics cookies (to understand how the Platform is used). See Section 9 for full details of our cookie practices.
• Transaction records: Deposit amounts, withdrawal requests, bet history, bonus eligibility, and account balance changes are logged automatically for security, audit, and responsible gaming purposes.

3. How We Use Your Information

8vk uses the personal data we collect exclusively for the following purposes:

4. Sharing Your Personal Data

8vk does not sell your personal data. We share personal data only in the following limited circumstances and only to the extent strictly necessary for each purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, and City Bank receive the minimum payment data required to execute your transaction. Each of these providers operates under its own privacy policy and data protection standards.
• Game providers: Third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) may receive a pseudonymous player identifier to manage game sessions and results. They do not receive your full name, phone number, or payment details.
• Identity verification services: Where required to complete KYC checks, we may share identification documents with trusted verification partners. These partners are bound by confidentiality obligations and may not use your data for any other purpose.
• Legal and regulatory authorities: We will disclose personal data to law enforcement agencies, financial regulators, or courts if required to do so by applicable law or a valid legal order.
• Business transfers: In the event that 8vk is involved in a merger, acquisition, or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such change by a prominent notice on the Platform.

5. Data Security

Protecting your personal data is a technical and organisational priority at 8vk. The security measures we maintain include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls that restrict internal access to personal data on a strict need-to-know basis. Only authorised 8vk personnel may access your account data.
• Regular security testing and vulnerability assessments of Platform infrastructure.
• Two-factor authentication options available for Member accounts to reduce the risk of unauthorised access.
• Automated fraud detection systems that monitor account activity for suspicious patterns in real time.

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights, 8vk will notify affected Members without undue delay and take immediate steps to contain and remediate the breach.

6. Data Retention

8vk retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy. The following retention periods apply:

• Active account data: Retained for the full duration of your account's active status and for a minimum of five years following account closure, to meet legal and audit obligations.
• Transaction records: Deposit, withdrawal, and bet history records are retained for a minimum of five years from the date of each transaction.
• KYC and identity documents: Retained for five years following the end of your relationship with 8vk, or longer if required by applicable law.
• Communications and support records: Retained for three years from the date of each communication.
• Marketing preferences and consent records: Retained for as long as your account is active, and for one year following account closure.
• Analytics and usage data: Retained in aggregated or pseudonymised form for up to two years.

Once the relevant retention period expires, data is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

7. Your Rights

As a Member of the 8vk Platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Privacy Request". We will respond within a reasonable period and may need to verify your identity before processing your request.

• Right of access: You may request a copy of the personal data 8vk holds about you.
• Right to rectification: You may request that we correct any inaccurate or incomplete personal data in your account.
• Right to erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: You may request that we limit the way we use your personal data in certain circumstances, for example while a correction request is being evaluated.
• Right to data portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to object: You may object to our processing of your personal data where we rely on legitimate interests as our legal basis, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (for example, receiving promotional communications), you may withdraw that consent at any time by updating your account settings or contacting our support team.

8. Marketing Communications

8vk may send you promotional communications about new games, VIP Programme updates, seasonal bonuses (including promotions tied to Eid, Pohela Boishakh, and major cricket tournaments such as the BPL and IPL), and platform news. These communications are sent only where you have opted in to receive them.

You may opt out of marketing communications at any time by contacting [email protected] with the subject line "Unsubscribe". Opting out of marketing will not affect your ability to receive essential account notifications such as deposit confirmations, withdrawal updates, and security alerts, which are sent regardless of your marketing preferences.

9. Cookies

The 8vk Platform uses cookies and similar tracking technologies to deliver a functional and personalised experience. Cookies are small text files stored on your device when you visit the Platform.

9.1 Types of Cookies We Use

• Strictly necessary cookies: Required for the Platform to function. These include session cookies that keep you logged in during a visit and security tokens that protect against cross-site request forgery. These cookies cannot be disabled.
• Functional cookies: Used to remember your preferences, such as your preferred language, responsible gaming settings, and last-visited game category. These improve your experience but are not essential to the Platform's operation.
• Analytics cookies: Used to understand how Members interact with the Platform — which pages are visited most, where users exit, and how long game sessions last. This data is collected in an aggregated, anonymised form and is used solely to improve the Platform.

You may manage your cookie preferences through your device browser settings. Please note that disabling certain cookies may affect the functionality of the 8vk Platform, including your ability to remain logged in during a session.

10. Children and Minors

The 8vk Platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that an account has been created by or is being used by a person under 21, that account will be immediately suspended and all personal data associated with it will be scheduled for deletion in accordance with our retention policy. If you believe a minor has registered on the Platform, please contact us immediately at [email protected].

11. Third-Party Links

The 8vk Platform does not contain links to third-party websites or services. All navigation on the Platform stays within the 8vk domain. Should 8vk ever introduce links to external services in the future, this Privacy Policy will be updated accordingly, and those third-party services will be subject to their own separate privacy policies over which 8vk has no control.

12. Changes to This Privacy Policy

8vk reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform functionality. When we make material changes, the updated policy will be published on this page with a revised "Last updated" date. We encourage you to review this page periodically. Your continued use of the 8vk Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Us

For all privacy-related enquiries — including data access requests, correction requests, deletion requests, or general questions about this Privacy Policy — please contact the 8vk Data Support Team. We are available seven days a week, including Bangladesh public holidays.

Email: support@8vk.bet
Subject line for privacy requests: "Privacy Request"
Response time: within five business days (Bangladesh Standard Time, UTC+6)